Siri? Alexa? Google Assistant? There is more and more talk about such digital assistants. But what does it mean to use such a platform and implement innovative products on it?
SBB, together with Paixon has developed one of the first voice assistants for Switzerland based on the Google Assistant platform. The SBB Voice Assistant provides information on connections, trains and delays and allows you to buy a ticket by voice. The decisive factor for the Google ecosystem was the availability of the technology on every mobile phone in Switzerland and the Google Nest speakers.
In this talk, we want to develop a hands-on Google Action and thus show the challenges that such a project entails.
Speakers
Stefan Schöb is the co-founder of Paixon, an experienced software developer and an all-rounder when it comes to voice and chat bots. Not only the technical aspects, but also the topics of user experience and the economic potential of digital assistants are close to his heart. Nina Habicht takes great pleasure in putting visions into practice, inspiring people and driving ideas forward together. Nina is an absolute tech enthusiast and partner at Paixon. She manages projects at Paixon and is also responsible for conversational and voice design.
Andreas Schlapbach is an enterprise software architect at SBB and works on new sales systems. He is interested in the transition of large, complex IT systems to modern, manageable service architectures to fuel innovations such as this digital assistant. This is Andreas’ second talk at Guild42. In a previous life, Andreas did his doctorate in machine learning at the University of Bern.